AI calling platform for business
Put AI agents on the phone. Keep humans on the moments that matter.
Calltide answers your inbound calls, runs your outbound campaigns, transcribes and analyses every conversation, and hands off to your team the instant a call needs a human — all from one console.
Launch an agent in days · Bring your own numbers · Escalation and audit built in
● Live
Outbound · Lead follow-up campaign
Platform
Everything a call operation needs, in one place.
Inbound answering
AI agents pick up on the first ring, 24/7, across every line — answering questions, taking bookings, routing callers, and capturing every detail. No hold music, no voicemail black hole.
Outbound campaigns
Design calling campaigns visually: audience, script goals, call windows, retry logic, and compliance rules. Launch hundreds of parallel conversations that adapt to each person on the line.
Transcription & analytics
Every call becomes a searchable transcript with extracted outcomes: intent, sentiment, objections, next steps. See what your market is actually saying — across thousands of calls.
Human escalation
Define exactly when a human takes over — by topic, sentiment, caller value, or the caller simply asking. Calls transfer warm, with a spoken summary and full context. Your team never starts cold.
Knowledge base that grows
Feed your agents documents, FAQs, product data, and policies — per organisation, per product, per campaign. Update once; every agent speaks the new truth on the next call.
Controls & compliance
Recording disclosures, do-not-call handling, calling-hour windows, and audit logs are first-class platform features — configured for each market you call in.
Use cases
One platform, every conversation your business has by phone.
Pre-warm outbound leads
Call new sign-ups and enquiries within minutes, qualify them in a real conversation, and book the hot ones straight into your sales team's calendar.
Customer support on call
Resolve the routine 70% — account questions, how-tos, policy queries — instantly, and escalate the rest with full context.
Order status & updates
"Where's my order?" answered instantly, and proactive calls when a delivery changes — without a single agent-hour spent.
Follow-up calls
Post-service check-ins, quote follow-ups, renewal reminders, review requests — the calls your team never gets around to, done every single day.
Appointment booking
Book, confirm, reschedule, and remind — synced to your calendar, with reminder calls that measurably cut no-shows.
Transactional calls
Payment reminders, verification callbacks, delivery confirmations — high-volume, rule-bound calls executed precisely, with an audit trail.
How it works
From zero to live calls in four steps.
- 01
Connect your numbers
Bring your existing business numbers or provision new local ones. Inbound, outbound, or both.
- 02
Build your agent
Give it a role, a voice, guardrails, and a knowledge base. Test it by calling it yourself before it ever talks to a customer.
- 03
Design the campaign
For outbound: define the audience, goal, script beats, call windows, and escalation rules in the visual campaign designer.
- 04
Launch and learn
Watch live calls, read transcripts, track outcomes on the analytics board — and tighten the agent's knowledge base as you go.
Analytics
Your phone line, finally measurable.
Calls used to be a black box: they happened, and nobody knew what was said. Calltide turns every conversation into structured data — outcomes, objections, questions, sentiment — so you can improve scripts, spot product issues, and prove ROI with numbers, not anecdotes.
- Outcome tracking per call, campaign, and agent
- Searchable transcripts across your entire call history
- Objection and FAQ mining to sharpen your pitch and your product
- Escalation analytics: what your AI handled vs. what needed a human
Trust & control
Powerful automation, on rails.
Calling at scale is a responsibility. Calltide ships with the controls to do it properly in your market:
Consent & disclosure
Recording disclosures and AI identification configured per jurisdiction.
Do-not-call handling
DNC list enforcement and instant opt-out honoured mid-call, logged permanently.
Calling windows
Campaigns respect local calling-hour rules and time zones automatically.
Data residency options
Keep call data in-region where your market requires it.
Compliance configurations are provided as platform tooling; confirm requirements for your industry and region with your counsel.
FAQ
What operators ask before they switch on Calltide
How natural do the agents sound?
Modern neural voices with sub-second response times, natural interruption handling, and regional accents. The fastest way to judge is to call one: book a demo and we'll set up a test line you can dial yourself.
Can it use our own data and documents?
Yes — that's the knowledge base. Upload documents, FAQs, product catalogues, and policies at the organisation, product, or campaign level. Agents answer from your data and say so when something is outside it.
What happens when a caller wants a human?
They get one. Escalation rules trigger on request, on topic, on sentiment, or on caller value — and the call transfers warm with a spoken summary. If your team is offline, Calltide takes a structured message and schedules the callback.
Is outbound calling with AI even allowed?
Yes, when done properly: honest identification, respect for do-not-call registries, permitted calling hours, and consent where required. Calltide ships these controls as platform features and configures them per market — though you should confirm rules for your specific industry.
How long does it take to go live?
A single inbound agent: typically under a week. An outbound campaign with CRM integration: one to two weeks including test calls. We onboard you directly; you don't need engineers.
How is it priced?
A platform subscription plus per-minute usage — so costs scale with actual call volume. Book a demo and we'll model pricing on your real numbers.
Hear a Calltide agent handle a real call.
Book a 30-minute demo. We'll build a test agent around one of your actual use cases, you'll call it live, and you'll leave with a concrete rollout plan and pricing.